Front-zip structure combining convenience and efficiency
perfect for seamless entry into the VR world.
Magnetic snap-on and over-the-head design
optimizing fit and providing a more secure immersive experience
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True Gear ME01 VR Haptic Suit $259
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True Gear ME01 VR Haptic Suit
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Shipping, Invoicing and After-Sales Service   Details

TrueGear Hardware Product Limited Warranty Terms

TrueGear (Fuzhou Yiheng Technology Co., Ltd.), hereinafter referred to as "TrueGear," guarantees to the original purchaser that its hardware products are covered by a warranty for the period specified on the product packaging and/or on the website product specifications, starting from the date of purchase. Unless prohibited by applicable law, this warranty is non-transferable and applies only to the original purchaser and the original place of purchase. This warranty grants you specific legal rights, and depending on local laws, you may have other rights (including longer warranty periods).

How to Obtain Warranty Service

If you need to file a warranty claim, please first visit www.truegearhaptic.com to review the extensive support and frequently asked questions page for valuable technical information.
If you cannot find a solution on our website, please contact our community management team.
Email: [email protected]
Discord: https://discord.gg/AEexEWAhbf

Compensation Measures

If a quality issue arises during the warranty period, TrueGear's entire responsibility and the compensation rights you are entitled to will be limited to one of the following, at TrueGear's discretion:
(1) Repair or replacement of the hardware; or
(2) A refund of the amount paid, provided that you return the hardware to the location designated by TrueGear and include the sales receipt or a copy of the receipt showing the date and detailed parts. You will also be responsible for shipping and handling fees (unless prohibited by applicable law). TrueGear may also choose to repair or replace any product by providing a functionally equivalent product or using new parts, refurbished parts, or second-hand parts that are compatible with the product's technical specifications. The warranty period for the replaced hardware product will be the remaining duration of the original warranty period or thirty (30) days (whichever is longer), or any other period applicable under the laws of your jurisdiction.

This warranty does not cover failures or damages resulting from:
(1) Accidents, abuse, misuse, or any unauthorized repair, modification, or disassembly;
(2) Incorrect operation or maintenance, use not in accordance with the product instructions, or connection to an inappropriate power source;
(3) Use of non-TrueGear consumables, such as replacement batteries, except where such limitations are prohibited by applicable law;
(4) Loss of original parts provided with the TrueGear hardware product;
(5) Non-TrueGear brand parts and accessories sold with the TrueGear hardware product;
(6) Use of non-TrueGear services accessed or controlled via the TrueGear hardware product; or
(7) Abnormal wear or damage.

Under no circumstances does this limited warranty cover the replacement or compensation of non-TrueGear electronic devices or personal property. This warranty also does not cover the use of TrueGear products for non-personal commercial purposes.

Scope of Liability

TrueGear will not be liable for any special, incidental, consequential, or indirect damages, including but not limited to loss of profits, loss of income, or data loss (whether direct or indirect) or commercial losses resulting from any breach of the express or implied warranty terms related to this product, even if TrueGear has been advised of the possibility of such damages. Certain jurisdictions may not allow the exclusion or limitation of liability for special, incidental, consequential, or indirect damages, so the above limitations may not apply to you.

Implied Warranty Period

Except where prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose related to this hardware product shall not exceed the period specified in this limited warranty. Certain jurisdictions may not allow limitations on the duration of implied warranties, so the above limitations may not apply to you.

National Statutory Rights

Consumers have legal rights under applicable national laws regarding the sale of consumer goods. These rights are not affected by this "Limited Warranty."

Other than the above, no additional warranties are provided.

No TrueGear distributor, agent, or employee is authorized to make any changes, extensions, or additions to this warranty.
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Packaging Content
Haptic suit * 1 / Small spray bottle * 1 Electrical stimulation armband * 2 Electrical stimulation module * 2 Dual-head Type-C data cable * 1 Type-C to USB data cable * 1 Instruction manual * 1 Wireless adapter * 1
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Front zipper design

Portable and efficient
 Adjustable design to fit a variety of body types

Magnetic pull-over design

Optimized fit for enhanced comfort
 Adjustable design to suit a wider range of body types

Rear power design

Equipped with a 10,000mAh battery for
 over 16 hours of continuous power supply

Front power design

Equipped with a 10,000mAh battery for
 over 16 hours of continuous power supply

Material

Skin-friendly material/detachable washable
 lining breathable and comfortable fabric

Electrical Stimulation Modules

2 electrical stimulation units

VR Headset Charging

Haptic Actuators

40 vibro-tactile feedback units

No Haptic Delay

One-click Connection to Games

Compatible with 50+
mainstream VR games

Adjustable Haptic
Feedback Intensity

Wireless Connection

Supports wireless linking,providing a
 long connection range of over 20 meters

Customizable Effects