Your privacy is very important to TrueGear, which is why we have created this policy to explain how we handle your personal information.

This Privacy and Security Statement outlines the types of data we collect, how we use it, and how we protect personal information collected by our products, services, apps, software, and other devices. TrueGear is a peripheral brand under Fuzhou Yiheng Technology Co., Ltd. (hereinafter referred to as TrueGear or we). The control of your personal data by TrueGear will vary depending on your relationship with us, whether you are a customer, partner, supplier, contractor, or have any other related association.

This Privacy Statement also applies to TrueGear's official website.

The following sections provide detailed information about the types of personal data we collect, how we use that data, and how we protect personal information collected by TrueGear products, services, apps, software, and other devices.

We collect data in a variety of ways to improve our products and services:

Information You Provide to Us

The data we collect depends on the products, features, and services you use, as well as any activities, business transactions, and other interactions you may have with us. This data may include the following:

• Name and Contact Data – Your name, personal or company email address, personal or company mailing address, personal or company phone number, user ID, and other similar contact details.

• Credentials – Passwords, hints, and information for authentication and account access.

• Demographic Data – Data such as your age, gender, country, and preferred language.

• Payment Data – Information required to process your orders on the TrueGear website, such as shipping address, ordered products, and contact information. When you purchase digital products, we process payment data such as transaction value, subscription content, and your Paypal, WeChat, AliPay, or Stripe ID (as applicable). We do not collect payment information or credit card numbers.

• Usage Data – Data related to your interactions with us and our products and devices, including:

o Product Usage Receipts – Data about features used, actions taken, and activities performed, such as button presses, interactions with apps, or usage duration.

o Device Data – Data related to your device and network used to connect to our products, including device operating systems, other software, device identifiers, and region/language settings.

o Other Product Data – Information from other devices and software.

o Error Reports and Performance Data – Details about issues, severity, error-related software or hardware, data about the file content being used when the error occurred, and related data from other software on your device.

o Support Data – Information about your hardware and software, as well as event details, authentication data, communications with us, and data about your computers and applications.

o Interests and Preferences – Your preferences, planned activities or routines, channels and radio stations, and services you use.

o Contacts and Relationships – If you use products that support multi-user, community, and sharing features, we may collect data about your contacts and relationships.

• TrueGear Accounts (Guest and TrueGear ID) – There are various ways to create an account based on the product or service you choose. You can choose not to create an account and provide details as a guest. In this case, we may only collect limited information, such as your name, email address, and shipping address. You can choose to create a personal TrueGear account called TrueGear ID on our website. In this case, we may collect additional information such as your name, email address, phone number, shipping address, etc., to optimize your experience. For example, enabling personalized settings and allowing you to save and recall settings, configurations, and history. A unique ID number will be assigned to your account and information. When you log in to your account, we may collect information related to your session, including login records, dates and times, the products you logged into, your account number, your device’s unique identifier, IP address, and operating system and browser version. Typically, once you log in, you remain logged in until you log out.

• Social Logins – When you log in using third-party services, we process personal data that you have consented to share through the relevant third-party platform. Please refer to the privacy statements provided by these third-party services when linking your account to understand the details of the data TrueGear receives.

• Location Data – Some products use location data for purposes such as time/date, language preferences, or legal compliance. The precision of location data may vary. Accurate location data may include your home or work address or GPS data, which we may collect when you enable location-based products or features. Inaccurate location data may include Wi-Fi or IP address-based location data or low-precision data indicating your general area, such as the city or region you are in.

• Content – We may collect information about your files and communication content to provide the products you use. We may also collect content of the information you send us, such as feedback and product reviews you write or issues and information you submit to customer support. We may contact you to understand your satisfaction with our products or services. Communications with us through phone calls or chat sessions may be monitored and recorded with your consent, in accordance with applicable laws.

Information We Collect Automatically

We collect certain types of data automatically when you interact with our website, products, and services. This information may include:

• Device and Usage Data – Information about the devices you use to access our services, including IP addresses, device identifiers, browser type, language settings, operating system, software version, usage information, and interaction with our services.

• Cookies and Similar Technologies – We use cookies, web beacons, and other tracking technologies to collect information about your usage of our website and services, analyze trends, track your movements around the site, and gather demographic data. You can manage cookie preferences through your browser settings.

• Log Data – We collect information about your interactions with our services, such as server logs, which may contain details like IP address, device type, and time of access.

How We Use the Information We Collect

We use the collected data to provide, improve, and personalize our services and products. This includes:

• Providing and Improving Products – To offer the features, functionality, and services of our products, we use the data you provide. This helps us troubleshoot issues, improve our offerings, and develop new features.

• Personalization – We use data to customize your experience with TrueGear, such as remembering preferences, suggesting relevant products, and offering personalized recommendations.

• Communication – We use your contact information to send service-related messages, respond to inquiries, provide updates on your order or subscription, and inform you about new features, products, or promotions.

• Research and Analytics – We may use data to analyze usage trends, monitor product performance, and identify areas for improvement.

• Security and Fraud Prevention – We use your data to protect the security of our services, detect and prevent fraud, and ensure compliance with legal obligations.

• Marketing – With your consent, we may send promotional offers, newsletters, and marketing messages related to TrueGear products and services. You can opt out of marketing communications at any time.

How We Share Your Information

We may share your data in the following ways:

• Service Providers – We may share your information with third-party service providers who assist us in operating our business, such as payment processors, data storage providers, customer support services, and marketing platforms.

• Legal Requirements – We may disclose your information if required by law or to respond to legal processes, such as court orders or government investigations.

• Business Transfers – In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you if this occurs and explain how your data will be handled.

• Affiliated Companies – We may share information with other entities within the TrueGear and Yiheng Technology group for internal business purposes, such as marketing, customer support, and product development.

How We Protect Your Information

TrueGear takes security seriously and uses reasonable physical, technical, and administrative safeguards to protect your personal data from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and strict access control policies. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access and Correction – You have the right to access and update the personal information we hold about you.

• Deletion – You can request the deletion of your personal data, subject to certain exceptions (e.g., if the data is necessary for legal obligations).

• Objection to Processing – You can object to the processing of your data for certain purposes, such as direct marketing.

• Data Portability – In some cases, you can request a copy of your data in a structured, commonly used, and machine-readable format.

• Withdrawal of Consent – If we process your data based on your consent, you can withdraw your consent at any time.

You can exercise these rights by contacting us through the methods provided below.

International Data Transfers

As TrueGear operates globally, your personal data may be transferred to and processed in countries outside of your own. These countries may have different data protection laws. We take steps to ensure that your personal data is handled securely and in accordance with applicable privacy laws.

Changes to This Privacy Statement

TrueGear may update this Privacy and Security Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on our website. We encourage you to review this statement periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy and Security Statement or how we handle your personal data, please contact us at:

TrueGear Contact Information:

Email: [email protected]

Address: 123 Technology Park, Fuzhou, Fujian, China